Contact information

Last updated: July 24, 2026

NORLUA is operated by NORLUA LIMITED.

Customer support

Email: care@norlua.com

Website: https://norlua.com

Please include your order number when contacting us about an existing order. We normally aim to respond within 2 business days, excluding public holidays.

Business information

Legal name: NORLUA LIMITED

Registration number: 80574758

Registered address: Portion 1 of Unit No. 721A, 7/F, Star House, Tsim Sha Tsui, Kowloon, Hong Kong SAR

Important return-address notice

The registered address above is not a return warehouse and does not accept customer returns. Before sending any product back, email care@norlua.com and wait for return authorization and the correct return address.

Privacy requests

For access, correction, deletion, opt-out, or other privacy requests, email care@norlua.com with the subject line “Privacy Request.”